Refund, Returns & Cancellation Policy

Product Orders

You may request cancellation before an order is dispatched or prepared, subject to seller/provider approval and product type.

Some products cannot be returned unless faulty, damaged, wrong, or required by law. This may include prescription medicines, pharmacy-only or regulated medical products, opened medicines, opened hygiene products, opened cosmetics or beauty products where hygiene seals are broken, personalized products, perishable products, and products damaged after delivery.

Eligible Returns

Eligible unopened non-medical/non-regulated products may be returned within 7 days of delivery if unused and in original packaging.

Faulty, damaged, missing, or wrong items should be reported within 48 hours of delivery with order number, photos, and details.

Refund Timing

Approved refunds will be processed to the original payment method where possible. Refund timing depends on the payment provider and the user's bank/payment provider.

Consultation Cancellations

Users may cancel or reschedule a consultation up to 24 hours before the appointment time.

Refunds may not be available for:

• Late cancellations
• No-shows
• Incorrect user contact information
• User technical issues not caused by Cure
• Completed consultations

Refunds may be available where:

• The provider cancels
• Cure cannot provide the booked service
• Payment was taken in error
• A refund is required by law

Contact

Support: [email protected]